Vantage Support Program
THIS PROGRAM INCLUDES WHAT MOST OTHERS EXCLUDE IN THEIR SUPPORT AGREEMENTS
- Labor required to troubleshoot, replace or repair defective parts in conjunction with your parts warranty
- Guaranteed emergency response – Within 4 hours
- Guaranteed non-emergency response – Within 8 business hours
- Priority queue for support trouble tickets
- Calls related to Telco, user error, or no trouble found (NTF)
- Software “Patches” required by Manufacturer (must be in compliance with their Assurance)
- Annual System eValuation (preventative maintenance)
- Annual Network Services eValuation (Covers Local, LD, Internet, Data, Mobile)
- Annual Applications eValuation (covers all system and software developments)
- Training for Administration and Staff on system functionality upon deployment of your solution
